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APMG-International Change-Management-Foundation Exam Questions
- Topic 1: Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.
- Topic 2: Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.
- Topic 3: Stakeholder Management: This section covers identifying stakeholders, stakeholder analysis techniques Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.
- Topic 4: Communication in Change Management: This section covers developing a communication strategy communication methods and channels, and effective messaging for different stakeholder groups.
- Topic 5: Leadership and Change: In this section, the preference is given to the role of leadership in change management, change leadership styles, building and maintaining a guiding coalition, etc.
- Topic 6: Change Management Planning: This section covers creating a change management plan, integrating change management with project management, and resource allocation for change initiatives.
- Topic 7: Measuring and Sustaining Change: In this section, the focus is on the key performance indicators for change initiatives, monitoring and evaluating change progress, and strategies for sustaining change.
- Topic 8: Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.
- Topic 9: Ethics and Change Management: This section covers ethical considerations in change management, managing the human side of change, and organizational and individual needs.
Free APMG-International Change-Management-Foundation Exam Actual Questions
Note: Premium Questions for Change-Management-Foundation were last updated On Mar. 03, 2025 (see below)
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?
According to Morgan, machines is a metaphor that applies to an organization that has structured and tightly-controlled processes. This metaphor views organizations as rational, efficient, and predictable systems that operate according to predefined rules and procedures. This metaphor emphasizes order, stability, hierarchy, and control.
https://www.mindtools.com/pages/article/newSTR_90.htm
https://www.researchgate.net/publication/228163085_Images_of_Organization
Which advantage relates to using a Persona to understand a stakeholder group?
A Persona is a fictional representation of a typical member of a stakeholder group, based on real data and insights. A Persona can help to understand the needs, goals, motivations, and challenges of a stakeholder group, as well as their attitudes and behaviors towards a change. One advantage of using a Persona is that it allows checking of proposed solutions against this Persona to ensure solutions provide what is needed and address any potential issues or concerns.
https://apmg-international.com/files/document/change-management-foundation-online-brochure
https://www.mindtools.com/pages/article/personas.htm
According to Morgan, what metaphor describes an organization where formal management of change is impossible?
According to Morgan, flux and transformation is a metaphor that describes an organization where formal management of change is impossible because the organization is constantly changing and evolving in response to its environment. This metaphor views organizations as complex adaptive systems that are self-organizing, emergent, and nonlinear.
https://www.mindtools.com/pages/article/newSTR_90.htm
https://www.researchgate.net/publication/228163085_Images_of_Organization
Which advantage relates to using a Persona to understand a stakeholder group?
A Persona is a fictional representation of a typical member of a stakeholder group, based on real data and insights. A Persona can help to understand the needs, goals, motivations, and challenges of a stakeholder group, as well as their attitudes and behaviors towards a change. One advantage of using a Persona is that it allows checking of proposed solutions against this Persona to ensure solutions provide what is needed and address any potential issues or concerns.
https://apmg-international.com/files/document/change-management-foundation-online-brochure
https://www.mindtools.com/pages/article/personas.htm
According to Schein, which approach would decrease learning anxiety?
According to Schein, learning anxiety is the fear or discomfort that people experience when they are asked to learn something new or change their behavior. To decrease learning anxiety, change leaders should create psychological safety, which is the sense of trust and support that people feel when they are learning or changing. One way to create psychological safety is to encourage staff to try new things and experiment without fear of failure or punishment. The other options would increase learning anxiety, as they would create more pressure, stress, and negativity for the staff. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%206%20-%20v1.0.pdf (page 11)
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