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APMG-International Exam Change-Management-Foundation Topic 8 Question 27 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam
Question #: 27
Topic #: 8
[All Change-Management-Foundation Questions]

Which of the following statements about selecting the appropriate communication channels for a change initiative are true?

1. If the aim is to achieve active engagement then rich communication is essential

2. Leaner channels are suitable where there is little chance of misinterpretation

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Suggested Answer: B

The Beckhard and Harris change formula is a tool to assess the readiness and motivation for change in an organization. The formula states that change will happen when D x V x F > R, where D is dissatisfaction with the status quo, V is vision of the desired future state, F is first steps or action plan for the change, and R is resistance to change. To increase an individual's dissatisfaction with the status quo, one possible action is to communicate the danger of inaction, such as the risks, threats, or losses that may occur if no change is made. This can create a sense of urgency and need for change among the individual. The other options are not actions that will increase dissatisfaction with the status quo, but rather actions that will address other factors in the formula.


Contribute your Thoughts:

Ivan
6 hours ago
I agree with Nell, using rich communication for active engagement makes sense.
upvoted 0 times
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Cristal
3 days ago
I disagree, I believe only 1 is true.
upvoted 0 times
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Nell
5 days ago
I think both 1 and 2 are true.
upvoted 0 times
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