APMG-International Exam Change-Management-Foundation Topic 4 Question 34 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam

Question #: 34
Topic #: 4

[All Change-Management-Foundation Questions]

When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channel is true?

A 'rich' channel allows for conversation a quick response, and the chance for interaction.

A 'rich' channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.

AOnly 1 is true

BOnly 2 is true

CBoth 1 and 2 are true

DNeither 1 or 2 is true

Show Suggested Answer

Suggested Answer: C

Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements 1 and 2 are true. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2015%20-%20v1.0.pdf (page 11)

by Lettie at Sep 15, 2024, 06:17 PM

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Tammara

6 months ago

This is a no-brainer. Of course both statements are true. A 'rich' channel is like the communication equivalent of a five-star meal - you get the whole experience, not just the bare bones.

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Melynda

7 months ago

Haha, 'rich' communication channel? Sounds like they're trying to make it sound fancy. It's just good old face-to-face talking, am I right? Option C all the way!

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Laurel

6 months ago

Definitely, option C is the way to go. Both statements about 'rich' communication channels are true.

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Rory

6 months ago

I agree, you can pick up on so many cues that you miss in text or email.

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Eliz

6 months ago

Yeah, face-to-face is definitely the best. It's so much easier to understand each other.

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Latanya

7 months ago

I agree with Breana. Both statements are true about a 'rich' communication channel. You can really feel the connection and vibe through those non-verbal elements.

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Glory

6 months ago

So true, non-verbal cues can really enhance the communication experience.

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Timmy

6 months ago

Definitely, it adds depth to the conversation and helps in understanding the message better.

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Lou

6 months ago

I agree, it's important to have that interaction and emotional connection in communication.

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Jaclyn

6 months ago

I think both statements are true. A 'rich' channel allows for quick responses and conveys non-verbal cues.

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Rosalyn

7 months ago

So, both statements about a 'rich' channel are true, right?

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Annelle

7 months ago

I agree, a 'rich' channel conveys non-verbal cues like emotion and tone.

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Breana

7 months ago

Absolutely, option C is correct. A 'rich' communication channel allows for quick response and interaction, and also conveys non-verbal cues like emotion and tone. That's the best of both worlds!

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Chun

6 months ago

Yes, it makes the conversation more engaging and helps in understanding the emotions behind the message.

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Staci

6 months ago

I agree, having both quick response and non-verbal cues is really important in communication.

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Celestina

7 months ago

I think a 'rich' channel allows for quick response and interaction.

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