APMG-International Exam Change-Management-Foundation Topic 4 Question 34 Discussion

Actual exam question for APMG-International's Change Management Foundation exam

Question #: 34
Topic #: 4

[All Change Management Foundation Questions]

When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channel is true?

A 'rich' channel allows for conversation a quick response, and the chance for interaction.

A 'rich' channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.

AOnly 1 is true

BOnly 2 is true

CBoth 1 and 2 are true

DNeither 1 or 2 is true

Show Suggested Answer

Suggested Answer: C

Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements 1 and 2 are true. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2015%20-%20v1.0.pdf (page 11)

by Lettie at Sep 15, 2024, 06:17 PM

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Tammara

15 days ago

This is a no-brainer. Of course both statements are true. A 'rich' channel is like the communication equivalent of a five-star meal - you get the whole experience, not just the bare bones.

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Melynda

19 days ago

Haha, 'rich' communication channel? Sounds like they're trying to make it sound fancy. It's just good old face-to-face talking, am I right? Option C all the way!

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Eliz

8 days ago

Yeah, face-to-face is definitely the best. It's so much easier to understand each other.

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27 days ago

Absolutely, option C is correct. A 'rich' communication channel allows for quick response and interaction, and also conveys non-verbal cues like emotion and tone. That's the best of both worlds!

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Chun

12 days ago

Yes, it makes the conversation more engaging and helps in understanding the emotions behind the message.

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Staci

13 days ago

I agree, having both quick response and non-verbal cues is really important in communication.

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Celestina

1 months ago

I think a 'rich' channel allows for quick response and interaction.

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