APMG-International Exam Change-Management-Foundation Topic 1 Question 7 Discussion

A communication plan is a document that outlines the objectives, strategies, tactics, channels, audiences, messages, and metrics for communicating about a change initiative. One of the essential items that should be included in a communication plan is how the results of a communication activity will be monitored and evaluated. This involves defining the criteria and methods for measuring the effectiveness and impact of the communication activities, such as feedback surveys, focus groups, analytics, or indicators of awareness, understanding, and support for the change.

https://www.yourthoughtpartner.com/blog/change-management-communication

https://www.prosci.com/resources/articles/communications-checklist-for-change-management