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APMG-International Exam Change-Management-Foundation Topic 1 Question 20 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam
Question #: 20
Topic #: 1
[All Change-Management-Foundation Questions]

When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

Show Suggested Answer Hide Answer
Suggested Answer: D

Kotter's model for planning and leading organizational change is an eight-step model that describes how to initiate and sustain a successful change. The eight steps are:

Establishing a sense of urgency

Creating the guiding coalition

Developing a vision and strategy

Communicating the change vision

Empowering employees for broad-based action

Generating short-term wins

Consolidating gains and producing more change

Anchoring new approaches in the culture

Therefore, the first step of Kotter's model is establishing a sense of urgency.


by Alverta at Apr 21, 2024, 08:04 AM

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Gary
2 months ago
Well, since I'm not sure, I'll just go with the classic 'C) Internal'. After all, internal processes and efficiency are always the key to success, aren't they? *chuckles*
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Arlie
2 months ago
I'm feeling a bit lost on this one. Maybe I should have studied the change delivery scorecard more closely before the exam. *sigh*
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Freeman
15 days ago
C) Internal
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Kristofer
20 days ago
B) Customer
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Nobuko
28 days ago
A) Financial
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Alline
2 months ago
I'm going with D) Learning & Growth. If the organization is able to improve its change delivery processes and increase sales, that's a clear sign of organizational learning and growth, right?
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Veronique
23 days ago
That's true, both Financial and Learning & Growth views can be achieved through a measurable increase in sales.
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Kiley
24 days ago
I think it could also fall under the Financial view, as increased sales directly impact the financial performance of the organization.
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Dante
1 months ago
Yes, you're right. Improving change delivery processes can lead to organizational learning and growth.
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Junita
2 months ago
Hmm, this is a tricky one. I'm torn between A) Financial and B) Customer. Increased sales could be considered a win for both the financial and customer perspectives, no?
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Kenny
15 days ago
Let's go with both A) Financial and B) Customer.
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Erick
18 days ago
I agree, increased sales can benefit both the financial and customer perspectives.
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Kimbery
19 days ago
I think it could be both A) Financial and B) Customer.
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Franchesca
20 days ago
B) Customer
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Tennie
2 months ago
A) Financial
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Melissa
3 months ago
I also believe the answer is A) Financial, as it aligns with the goal of measuring value through financial performance.
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Judy
3 months ago
I think the answer is A) Financial. Increasing sales is a direct measure of financial performance, so that seems like the most relevant choice here.
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Julie
2 months ago
Yes, it makes sense that measurable increase in sales would be linked to financial performance.
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Ammie
2 months ago
I agree, increasing sales definitely falls under the financial view of value.
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Vallie
3 months ago
I agree with Franklyn, because an increase in sales directly impacts the financial aspect of the organization.
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Franklyn
3 months ago
I think the answer is A) Financial.
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