When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?
Kotter's model for planning and leading organizational change is an eight-step model that describes how to initiate and sustain a successful change. The eight steps are:
Establishing a sense of urgency
Creating the guiding coalition
Developing a vision and strategy
Communicating the change vision
Empowering employees for broad-based action
Generating short-term wins
Consolidating gains and producing more change
Anchoring new approaches in the culture
Therefore, the first step of Kotter's model is establishing a sense of urgency.
Truman
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