APMG-International Exam AgileBA-Foundation Topic 6 Question 11 Discussion

Actual exam question for APMG-International's AgileBA-Foundation exam

Question #: 11
Topic #: 6

What should an Agile BA do before agreeing to facilitate a workshop?

AIdentify workshop attendees from the wider stakeholder community

BDefine a clear rationale for their involvement in the workshop should they be called upon to participate

CCheck that the date of the workshop does not conflict with a review point in a Structured Timebox

DAssess their independence carefully and avoid facilitating workshops where they are required to have significant participation

Show Suggested Answer

Suggested Answer: D

In the KANO Model, the three distinct types of customer needs are:

Expected (Basic Needs): These are the fundamental requirements that customers expect to be met. If these needs are not fulfilled, customers will be dissatisfied.

Normal (Performance Needs): These are the needs that customers explicitly state and expect to be fulfilled. The better these needs are met, the more satisfied the customers will be.

Exciters (Delight Needs): These are the features that go beyond customer expectations and provide delight when fulfilled.

'Teasers (When)' is not a type of customer need in the KANO Model.

The KANO Model focuses on Expected, Normal, and Exciters needs to categorize customer requirements and satisfaction levels.

by Howard at Aug 06, 2024, 01:29 PM

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Caitlin

1 days ago

I also believe that defining a clear rationale for their involvement in the workshop is crucial. It helps set expectations and goals for the participants.

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Gerald

2 days ago

I agree with Raylene. It's important to involve the right people in the workshop for it to be successful.

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Raylene

3 days ago

I think an Agile BA should identify workshop attendees from the wider stakeholder community before agreeing to facilitate a workshop.

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