Free Preparation Discussions
MENU
APMG-International Exam AgileBA-Foundation Topic 2 Question 21 Discussion
Topic #: 2
In the KANO Model, what is NOT one of the three distinct types of customer need?
In the KANO Model, the three distinct types of customer needs are:
Expected (Basic Needs): These are the fundamental requirements that customers expect to be met. If these needs are not fulfilled, customers will be dissatisfied.
Normal (Performance Needs): These are the needs that customers explicitly state and expect to be fulfilled. The better these needs are met, the more satisfied the customers will be.
Exciters (Delight Needs): These are the features that go beyond customer expectations and provide delight when fulfilled.
'Teasers (When)' is not a type of customer need in the KANO Model.
The KANO Model focuses on Expected, Normal, and Exciters needs to categorize customer requirements and satisfaction levels.
Sherill
2 months agoAlysa
2 months agoSherill
2 months agoMarci
3 months agoNana
3 months agoYong
3 months agoAvery
2 months agoSol
2 months agoKristel
2 months agoChaya
2 months agoChristiane
3 months agoNada
2 months agoLashanda
2 months agoDaniel
2 months agoPaola
2 months agoAlysa
3 months ago