APMG-International Exam AgileBA-Foundation Topic 1 Question 2 Discussion

Actual exam question for APMG-International's AgileBA-Foundation exam

Question #: 2
Topic #: 1

[All AgileBA-Foundation Questions]

In the KANO Model, what is NOT one of the three distinct types of customer need?

AExpected (Will)

BNormal (Want)

CExciters (Wow)

DTeasers (When)

Show Suggested Answer

Suggested Answer: D

In the KANO Model, the three distinct types of customer needs are:

Expected (Basic Needs): These are the fundamental requirements that customers expect to be met. If these needs are not fulfilled, customers will be dissatisfied.

Normal (Performance Needs): These are the needs that customers explicitly state and expect to be fulfilled. The better these needs are met, the more satisfied the customers will be.

Exciters (Delight Needs): These are the features that go beyond customer expectations and provide delight when fulfilled.

'Teasers (When)' is not a type of customer need in the KANO Model.

The KANO Model focuses on Expected, Normal, and Exciters needs to categorize customer requirements and satisfaction levels.

by Kelvin at May 30, 2024, 08:30 PM

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Tashia

8 months ago

The KANO model is like my love life - full of unexpected delights and disappointing realities. But I know B. Normal (Want) is the right answer here.

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Leonardo

8 months ago

Ha, D. Teasers (When) is just a made-up option. The real three are A, B, and C. Nice try, exam writers!

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Marya

8 months ago

Definitely, D seems out of place. A, B, and C are the correct types of customer needs.

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Selma

8 months ago

Yeah, D does sound made-up. A, B, and C are the real deal.

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Leontine

8 months ago

D) Teasers (When)

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Lynelle

8 months ago

C) Exciters (Wow)

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Casie

8 months ago

B) Normal (Want)

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Trina

8 months ago

A) Expected (Will)

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Claribel

9 months ago

I disagree, I believe the answer is B) Normal (Want)

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Margarett

9 months ago

Hmm, I think the answer is D. Teasers (When). Sounds like a trick question to me!

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Zana

9 months ago

I think the answer is D) Teasers (When)

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Alberto

9 months ago

Definitely C. Exciters (Wow). That's the one that's not part of the three types of customer needs in the KANO model.

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Craig

8 months ago

So, C) Exciters (Wow) is definitely not included in the list.

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Thersa

8 months ago

The three types are A) Expected (Will), B) Normal (Want), and D) Teasers (When).

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Rikki

8 months ago

I agree, C) Exciters (Wow) is not one of the three types of customer needs in the KANO model.

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Aja

9 months ago

I'm pretty sure the answer is D. Teasers (When) - that's not one of the KANO model's needs.

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Rosalind

8 months ago

Yes, you're correct. The three distinct types are A) Expected (Will), B) Normal (Want), and C) Exciters (Wow).

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Svetlana

8 months ago

I think you're right, D) Teasers (When) is not one of the types of customer need in the KANO Model.

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Ona

8 months ago

Yes, the three distinct types are Expected (Will), Normal (Want), and Exciters (Wow). Teasers (When) is not included.

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Tamie

8 months ago

I think you're right, Teasers (When) is not one of the types of customer need in the KANO Model.

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Amber

9 months ago

Yes, you're correct. The three distinct types of customer need in the KANO Model are A) Expected (Will), B) Normal (Want), and C) Exciters (Wow).

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Leatha

9 months ago

I think you're right, D) Teasers (When) doesn't sound like one of the KANO model's needs.

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