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APICS Exam CTSC Topic 1 Question 8 Discussion

Actual exam question for APICS's CTSC exam
Question #: 8
Topic #: 1
[All CTSC Questions]

One major performance outcome of a digital supply chain transformation is:

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Suggested Answer: A

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, one major performance outcome of a digital supply chain transformation is fewer trade-offs between costs and customer satisfaction1. A digital supply chain transformation is the use of digital technology and digital content to improve supply chain performance2. It enables a flexible matrix of supply chain partners, instead of one upstream and one downstream echelon2. It also enhances information sharing, visibility, decision making, and responsiveness2. By leveraging digital capabilities, a supply chain can achieve higher levels of efficiency, agility, and innovation, while meeting or exceeding customer expectations1. This reduces the need to compromise on either costs or customer satisfaction, and creates a competitive advantage for the supply chain1.

1: https://www.ascm.org/ctsc-ecm/ 2: https://www.hclspdev.com/cdn/ascm2023/files/ctsc_slides/ASCM_CTSC_2023_1.pdf


by Venita at Mar 21, 2024, 04:39 PM

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Willie
5 months ago
I think D) lower SG&A expenses is also important, it can lead to greater profitability in the long run.
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Marsha
5 months ago
I agree with Berry, having fewer trade-offs is crucial for a successful digital supply chain transformation.
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Devora
6 months ago
I disagree, I believe the answer is C) higher net promoter score and lower cost of customer acquisition.
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Nadine
6 months ago
I agree with Isabelle. Balancing costs and customer satisfaction is crucial for a successful digital transformation.
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Berry
6 months ago
I think the answer is A) fewer trade-offs between costs and customer satisfaction.
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Isabelle
6 months ago
I would say fewer trade-offs between costs and customer satisfaction is also a major outcome. It can lead to better overall efficiency in the supply chain.
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Selma
6 months ago
That makes sense. With a digital supply chain, companies can improve customer satisfaction and loyalty while reducing costs.
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Cristy
6 months ago
I think the major performance outcome of a digital supply chain transformation is higher net promoter score and lower cost of customer acquisition.
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