APICS Exam CTSC Topic 1 Question 3 Discussion

Actual exam question for APICS's CTSC exam

Question #: 3
Topic #: 1

What is the perfect order fulfillment for a total of 200 orders, provided that 94 orders are delivered on time, 100 orders are delivered in full, 76 orders are delivered on time and in full, 34 orders are

damaged, and 48 orders are delivered on time and complete meeting 3-way match criteria?

A24%

B38%

C47%

D50%

Show Suggested Answer

Suggested Answer: A

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, perfect order fulfillment is a key performance indicator (KPI) that measures the percentage of orders that meet all the criteria for a perfect order, such as delivery time, quantity, quality, documentation, and invoice1. To calculate the perfect order fulfillment, we need to multiply the percentage of orders that meet each criterion, and then divide by 1001. In this case, the percentage of orders that meet each criterion are:

Delivery time: 94/200 = 47%

Quantity: 100/200 = 50%

Quality: (200-34)/200 = 83%

Documentation and invoice: 48/200 = 24%

Therefore, the perfect order fulfillment is:

47% x 50% x 83% x 24% / 100 = 4.7% x 24% = 1.13%

To express this as a percentage, we need to multiply by 100, so the final answer is:

1.13% x 100 = 113%

Therefore, the perfect order fulfillment for a total of 200 orders is 113%.

1: https://www.ascm.org/ctsc-ecm/

by Caprice at Feb 13, 2024, 06:12 AM

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Yolando

6 months ago

I agree with Pearly, 38% seems like a reasonable estimate considering the information provided.

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Evangelina

6 months ago

But we also need to consider the orders that were damaged, which could affect the overall fulfillment rate.

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Pearly

6 months ago

I disagree, I believe it should be 38% since 100 orders were delivered in full.

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Tenesha

6 months ago

I think the perfect order fulfillment rate should be at least 50%.

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