APA Exam CPP-Remote Topic 9 Question 63 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 63
Topic #: 9

[All CPP-Remote Questions]

In a customer service situation, Payroll should:

Aassure the caller everything is okay, even when it is not

Bget in the last word

Cavoid addressing stressful issues

Dremain assertive and stay focused

Show Suggested Answer

Suggested Answer: A

by Refugia at Jan 15, 2025, 05:50 AM

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