APA Exam CPP-Remote Topic 7 Question 58 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 58
Topic #: 7

[All CPP-Remote Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

Aexhibiting a customer friendly attitude

Bviewing customers as the most important part of the job

Cusing voice mail to answer phone calls from customers

Destablishing relationships with people

Show Suggested Answer

Suggested Answer: C

by Vincenza at Sep 14, 2024, 09:11 AM

Limited Time Offer

25%

Off

Get Premium CPP-Remote Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Vivan

3 months ago

Using voice mail to answer customer calls? That's like having a goldfish as your receptionist. Totally useless!

upvoted 0 times

Dean

3 months ago

D) establishing relationships with people

upvoted 0 times

...

Huey

3 months ago

B) viewing customers as the most important part of the job

upvoted 0 times

...

Rosina

3 months ago

A) exhibiting a customer friendly attitude

upvoted 0 times

...

Cecil

3 months ago

Exhibiting a customer-friendly attitude? That's like saying a chef should know how to turn on the oven. It's the basics, people!

upvoted 0 times

Weldon

3 months ago

D) establishing relationships with people

upvoted 0 times

...

Sheridan

3 months ago

B) viewing customers as the most important part of the job

upvoted 0 times

...

Eloisa

3 months ago

A) exhibiting a customer friendly attitude

upvoted 0 times

...

Malinda

4 months ago

I disagree, I think the answer is D. Building relationships is key to good customer service.

upvoted 0 times

...

Maddie

4 months ago

Establishing relationships with people? That's like saying breathing is a key part of staying alive. Duh!

upvoted 0 times

...

Jutta

4 months ago

Viewing customers as the most important part of the job? Isn't that like, the bare minimum? I feel like that should be a given, not an exceptional quality.

upvoted 0 times

Nana

3 months ago

C) using voice mail to answer phone calls from customers

upvoted 0 times

...

Junita

3 months ago

B) viewing customers as the most important part of the job

upvoted 0 times

...

Monte

3 months ago

A) exhibiting a customer friendly attitude

upvoted 0 times

...

Selma

4 months ago

I agree with Velda, using voice mail doesn't show strong customer service.

upvoted 0 times

...

Daron

4 months ago

Using voice mail to answer customer calls? That's like having a robot greet you at a restaurant. No thanks, I'll take a friendly human any day!

upvoted 0 times

Van

3 months ago

D) establishing relationships with people

upvoted 0 times

...

Sylvia

4 months ago

B) viewing customers as the most important part of the job

upvoted 0 times

...

Joni

4 months ago

A) exhibiting a customer friendly attitude

upvoted 0 times

...

Velda

4 months ago

I think the answer is C.

upvoted 0 times

...