Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

APA Exam CPP-Remote Topic 7 Question 58 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 58
Topic #: 7
[All CPP-Remote Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

Show Suggested Answer Hide Answer
Suggested Answer: C

by Vincenza at Sep 14, 2024, 09:11 AM

Limited Time Offer

25%

Off

Get Premium CPP-Remote Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Vivan
4 months ago
Using voice mail to answer customer calls? That's like having a goldfish as your receptionist. Totally useless!
upvoted 0 times
Dean
4 months ago
D) establishing relationships with people
upvoted 0 times
...
Huey
4 months ago
B) viewing customers as the most important part of the job
upvoted 0 times
...
Rosina
4 months ago
A) exhibiting a customer friendly attitude
upvoted 0 times
...
...
Cecil
5 months ago
Exhibiting a customer-friendly attitude? That's like saying a chef should know how to turn on the oven. It's the basics, people!
upvoted 0 times
Weldon
4 months ago
D) establishing relationships with people
upvoted 0 times
...
Sheridan
4 months ago
B) viewing customers as the most important part of the job
upvoted 0 times
...
Eloisa
4 months ago
A) exhibiting a customer friendly attitude
upvoted 0 times
...
...
Malinda
5 months ago
I disagree, I think the answer is D. Building relationships is key to good customer service.
upvoted 0 times
...
Maddie
5 months ago
Establishing relationships with people? That's like saying breathing is a key part of staying alive. Duh!
upvoted 0 times
...
Jutta
5 months ago
Viewing customers as the most important part of the job? Isn't that like, the bare minimum? I feel like that should be a given, not an exceptional quality.
upvoted 0 times
Nana
4 months ago
C) using voice mail to answer phone calls from customers
upvoted 0 times
...
Junita
4 months ago
B) viewing customers as the most important part of the job
upvoted 0 times
...
Monte
4 months ago
A) exhibiting a customer friendly attitude
upvoted 0 times
...
...
Selma
5 months ago
I agree with Velda, using voice mail doesn't show strong customer service.
upvoted 0 times
...
Daron
5 months ago
Using voice mail to answer customer calls? That's like having a robot greet you at a restaurant. No thanks, I'll take a friendly human any day!
upvoted 0 times
Van
4 months ago
D) establishing relationships with people
upvoted 0 times
...
Sylvia
5 months ago
B) viewing customers as the most important part of the job
upvoted 0 times
...
Joni
5 months ago
A) exhibiting a customer friendly attitude
upvoted 0 times
...
...
Velda
6 months ago
I think the answer is C.
upvoted 0 times
...

Save Cancel