APA Exam CPP-Remote Topic 7 Question 58 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 58
Topic #: 7

[All CPP-Remote Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

Aexhibiting a customer friendly attitude

Bviewing customers as the most important part of the job

Cusing voice mail to answer phone calls from customers

Destablishing relationships with people

Show Suggested Answer

Suggested Answer: C

by Vincenza at Sep 14, 2024, 09:11 AM

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Vivan

2 months ago

Using voice mail to answer customer calls? That's like having a goldfish as your receptionist. Totally useless!

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Dean

2 months ago

D) establishing relationships with people

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Huey

2 months ago

B) viewing customers as the most important part of the job

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Rosina

2 months ago

A) exhibiting a customer friendly attitude

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Cecil

2 months ago

Exhibiting a customer-friendly attitude? That's like saying a chef should know how to turn on the oven. It's the basics, people!

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Weldon

2 months ago

D) establishing relationships with people

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Sheridan

2 months ago

B) viewing customers as the most important part of the job

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Eloisa

2 months ago

A) exhibiting a customer friendly attitude

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Malinda

3 months ago

I disagree, I think the answer is D. Building relationships is key to good customer service.

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Maddie

3 months ago

Establishing relationships with people? That's like saying breathing is a key part of staying alive. Duh!

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Jutta

3 months ago

Viewing customers as the most important part of the job? Isn't that like, the bare minimum? I feel like that should be a given, not an exceptional quality.

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Nana

2 months ago

C) using voice mail to answer phone calls from customers

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Junita

2 months ago

B) viewing customers as the most important part of the job

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Monte

2 months ago

A) exhibiting a customer friendly attitude

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Selma

3 months ago

I agree with Velda, using voice mail doesn't show strong customer service.

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Daron

3 months ago

Using voice mail to answer customer calls? That's like having a robot greet you at a restaurant. No thanks, I'll take a friendly human any day!

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Van

2 months ago

D) establishing relationships with people

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Sylvia

2 months ago

B) viewing customers as the most important part of the job

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Joni

3 months ago

A) exhibiting a customer friendly attitude

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Velda

3 months ago

I think the answer is C.

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