APA Exam CPP-Remote Topic 7 Question 58 Discussion

Actual exam question for APA's Certified Payroll Professional exam

Question #: 58
Topic #: 7

[All Certified Payroll Professional Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

Aexhibiting a customer friendly attitude

Bviewing customers as the most important part of the job

Cusing voice mail to answer phone calls from customers

Destablishing relationships with people

Show Suggested Answer

Suggested Answer: C

by Vincenza at Sep 14, 2024, 09:11 AM

Limited Time Offer

25%

Off

Get Premium CPP-Remote Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Cecil

2 hours ago

Exhibiting a customer-friendly attitude? That's like saying a chef should know how to turn on the oven. It's the basics, people!

upvoted 0 times

...

Malinda

8 days ago

I disagree, I think the answer is D. Building relationships is key to good customer service.

upvoted 0 times

...

Maddie

16 days ago

Establishing relationships with people? That's like saying breathing is a key part of staying alive. Duh!

upvoted 0 times

...

Jutta

17 days ago

Viewing customers as the most important part of the job? Isn't that like, the bare minimum? I feel like that should be a given, not an exceptional quality.

upvoted 0 times

...

Selma

20 days ago

I agree with Velda, using voice mail doesn't show strong customer service.

upvoted 0 times

...

Daron

21 days ago

Using voice mail to answer customer calls? That's like having a robot greet you at a restaurant. No thanks, I'll take a friendly human any day!

upvoted 0 times

Sylvia

1 days ago

B) viewing customers as the most important part of the job

upvoted 0 times

...

Joni

7 days ago

A) exhibiting a customer friendly attitude

upvoted 0 times

...

Velda

27 days ago

I think the answer is C.

upvoted 0 times

...