APA Exam CPP-Remote Topic 1 Question 37 Discussion

Actual exam question for APA's CPP-Remote exam

Question #: 37
Topic #: 1

All of the following techniques would enhance the level of customer service EXCEPT:

Aadding more customer service personnel

Bpublishing payroll customer service procedures, calendars, and directories

Cutilizing automated call processing tools to take and process caller inquiries

Dtraining company management on pay calculation and tax withholding rules

Show Suggested Answer

Suggested Answer: D

by Arthur at Dec 24, 2023, 11:57 AM

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