American Bankers Association Exam CRCM Topic 4 Question 96 Discussion

Actual exam question for American Bankers Association's CRCM exam

Question #: 96
Topic #: 4

[All CRCM Questions]

A compliance professional is a member of the task force studying how the bank can reduce customer complaints about holding deposits. One proposed solution involves purchasing an expensive system that will reduce the number of holds placed by evaluating the customer's history and relationship with the bank. Which of the following roles is MOST important for the compliance professional on the task force?

ADeveloping training for tellers who will use the new system

BSetting parameters for what the system should review to determine the strength of the customer relationship

CValidating the system to ensure it complies with regulatory restrictions

DConducting a cost-benefit analysis to determine if the system is the best solution

Show Suggested Answer

Suggested Answer: D

by Jacklyn at Sep 13, 2024, 04:54 AM

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