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Amazon Exam AIF-C01 Topic 5 Question 6 Discussion

Actual exam question for Amazon's AIF-C01 exam
Question #: 6
Topic #: 5
[All AIF-C01 Questions]

A company has thousands of customer support interactions per day and wants to analyze these interactions to identify frequently asked questions and develop insights.

Which AWS service can the company use to meet this requirement?

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Suggested Answer: B

by Lyda at Sep 12, 2024, 09:12 AM

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Lai
2 months ago
I think Amazon Lex could also be useful for understanding the natural language interactions.
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Laticia
2 months ago
C) Amazon Transcribe, definitely. I mean, how else are they going to analyze the interactions if they don't have the text to work with? It's like trying to fix a car without any parts.
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Pete
2 months ago
Hmm, I'm not sure. Is there an option for 'all of the above'? Seems like they could use a combination of these services to get the job done.
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Edda
1 months ago
D: Amazon Translate could help with language translation in the interactions.
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Carmela
1 months ago
C: Amazon Transcribe could transcribe the interactions for analysis.
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Lettie
1 months ago
B: Amazon Comprehend could provide insights from the interactions.
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Francine
1 months ago
A: Amazon Lex could help with analyzing customer interactions.
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Alaine
2 months ago
B) Amazon Comprehend looks good. It can extract meaningful information from the text, like frequently asked questions. That's exactly what the company needs.
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Ryan
2 months ago
That's true, but Amazon Comprehend can provide more insights and analysis.
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Chantell
3 months ago
I'd go with C) Amazon Transcribe. Transcribing the audio recordings of the customer interactions is the first step to analyzing them.
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Corrina
2 months ago
A: Maybe we can use both Comprehend and Transcribe to get a comprehensive analysis of the customer interactions.
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Jeannetta
2 months ago
B: I agree with A. Comprehend can provide valuable information from the text data.
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Paulene
2 months ago
A: I think B) Amazon Comprehend would be better. It can help analyze the text of the interactions for insights.
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Willodean
3 months ago
But wouldn't Amazon Transcribe be better for transcribing the interactions?
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Lashandra
3 months ago
I agree with Ryan, Amazon Comprehend can analyze the interactions and identify frequently asked questions.
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Ryan
3 months ago
I think the company can use Amazon Comprehend for this.
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Marisha
3 months ago
Amazon Comprehend seems like the right choice here. It can analyze text and uncover insights, perfect for this use case.
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Ena
2 months ago
Yeah, Amazon Comprehend is great for uncovering insights from text data. It's the perfect choice for this scenario.
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Genevieve
2 months ago
I agree, Amazon Comprehend can definitely help with analyzing all those customer interactions.
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