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Amazon Exam AIF-C01 Topic 2 Question 17 Discussion

Actual exam question for Amazon's AIF-C01 exam
Question #: 17
Topic #: 2
[All AIF-C01 Questions]

A company has thousands of customer support interactions per day and wants to analyze these interactions to identify frequently asked questions and develop insights.

Which AWS service can the company use to meet this requirement?

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Suggested Answer: B

by Simona at Jan 11, 2025, 10:23 AM

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Carmela
26 days ago
I'm going with Amazon Comprehend. It's like having a team of linguistic superheros combing through all those customer interactions. Just don't ask them to do the laundry too.
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James
27 days ago
Amazon Translate? Really? I don't think translating the interactions is the main goal here. Let's stick to the services that can actually analyze the text content.
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Freeman
29 days ago
Hmm, I'm not sure. Maybe Amazon Lex since it can handle natural language processing? Although, I guess that's more for building conversational interfaces.
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Jacquline
9 days ago
B: Yeah, Amazon Comprehend can help with identifying frequently asked questions and developing insights from the interactions.
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Barbra
18 days ago
A: I think Amazon Comprehend might be a better option for analyzing customer support interactions.
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Stevie
1 months ago
But wouldn't Amazon Lex be more suitable for understanding natural language interactions?
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Bong
1 months ago
Amazon Transcribe would be my pick. Converting all those customer interactions into text data is the first step, and then you can use other services to analyze it.
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Clarence
18 days ago
Exactly, using these AWS services can help us streamline our customer support interactions and provide better service.
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Sage
22 days ago
That sounds like a good plan. We can then use the insights from Amazon Comprehend to improve our customer support processes.
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Elfrieda
24 days ago
Once we have the text data, we can use Amazon Comprehend to analyze it and identify frequently asked questions.
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Buddy
28 days ago
I think Amazon Transcribe would be the best option for converting customer interactions into text data.
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Jackie
1 months ago
I agree with Ariel, Amazon Comprehend can analyze the interactions and identify frequently asked questions.
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Ariel
2 months ago
I think the company can use Amazon Comprehend for this.
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Alonso
2 months ago
I think Amazon Comprehend is the way to go. It can analyze text data and identify key topics and insights, which sounds perfect for this use case.
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Mollie
19 days ago
Amazon Transcribe could help transcribe audio from customer calls for further analysis.
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Fairy
21 days ago
I think Amazon Lex could also be useful for creating chatbots to handle common customer queries.
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Estrella
27 days ago
I agree, Amazon Comprehend seems like the best option for analyzing customer support interactions.
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