AMA Exam PCM Topic 7 Question 77 Discussion

Actual exam question for AMA's PCM exam

Question #: 77
Topic #: 7

_____ represents the difference between what the customer really wants and what he or she will accept before going elsewhere.

AStrength of preference

BThreshold level

CService quality gap

DVoice-of-customer

EZone of tolerance

Show Suggested Answer

Suggested Answer: E

by Alex at Nov 23, 2023, 06:43 PM

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