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AMA Exam PCM Topic 5 Question 85 Discussion

Actual exam question for AMA's PCM exam
Question #: 85
Topic #: 5
[All PCM Questions]

Hugo, impressed by a popular NFL star's frohawk hairstyle, visits Angelo's Hair Salon to get the same hairstyle. The stylist at Angelo's is very good and gives Hugo the exact style that he wants. Having received good service, Hugo visits Angelo's three months later to get a mohawk hairstyle. This time, Hugo is not satisfied with the end result and decides not to come back to Angelo's again. Which of following aspects of a service is illustrated in this scenario?

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Suggested Answer: B

by Verona at Apr 21, 2024, 06:06 PM

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Shad
5 months ago
Hmm, sounds like there was a lack of consistency in the service provided.
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Britt
5 months ago
I thought they would do a good job again, but this time I was disappointed.
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Lina
5 months ago
That's awesome! So, why did you go back to Angelo's for a mohawk hairstyle?
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Britt
6 months ago
Yeah, the stylist did a great job. I was really happy with the result.
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Shad
6 months ago
Wow, that sounds cool! Did you like the service?
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Britt
7 months ago
I went to Angelo's Hair Salon to get a frohawk hairstyle.
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Lottie
7 months ago
I don't think I'll come back here.
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Lottie
7 months ago
Hmm, this isn't what I had in mind.
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Ricarda
7 months ago
No problem, let's go for it.
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Lottie
7 months ago
I think I want to try a mohawk next time.
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Lottie
7 months ago
Wow, this looks amazing! I love it.
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Ricarda
7 months ago
Sure, I can give you the exact style you want.
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Lottie
7 months ago
I want the same hairstyle as the NFL star.
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