AMA Exam PCM Topic 4 Question 52 Discussion

Actual exam question for AMA's PCM exam

Question #: 52
Topic #: 4

The service quality dimension of assurance refers to:

Athe ability to perform the service dependably and accurately.

Bthe willingness to help customers and provide prompt service.

Cthe caring, individualized attention provided to customers.

Dthe knowledge of and courtesy by employees and their ability to convey trust and confidence.

Ethe appearance of physical facilities, equipment, personnel, and communication materials.

Show Suggested Answer

Suggested Answer: D

by Leatha at May 28, 2022, 04:26 AM

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