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AMA Exam PCM Topic 3 Question 98 Discussion

Actual exam question for AMA's PCM exam
Question #: 98
Topic #: 3
[All PCM Questions]

Procedural fairness refers to:

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Suggested Answer: B

by Kanisha at Sep 18, 2024, 03:39 AM

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Isabelle
3 months ago
Procedural fairness, huh? I'm picturing a courtroom drama, but with angry customers instead of lawyers. B seems like the winner here.
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Chuck
3 months ago
B all the way! Procedural fairness is the name of the game when it comes to customer service. Anything else is just a distraction.
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Glory
3 months ago
B is the way to go, for sure. Though I'm still trying to figure out how 'the difference in perception between customers' is a possible answer. Talk about a curveball!
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Ciara
3 months ago
Hmm, I was thinking B too. Gotta love those multiple-choice questions that test our understanding of legal terminology.
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Buffy
2 months ago
Exactly, procedural fairness is key in maintaining customer trust and satisfaction.
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Felicitas
2 months ago
I agree, it's important for customers to feel like they are being treated fairly when they have a complaint.
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Vashti
2 months ago
Yeah, it's definitely about the fairness of the process. Can't have a biased system.
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Kami
2 months ago
I think it's B too. Procedural fairness is all about the process of resolving complaints.
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Lenora
3 months ago
I'd go with B as well. Procedural fairness is all about how the complaint resolution process is perceived, not the outcome itself.
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Shawn
2 months ago
Definitely, the way complaints are resolved can greatly impact customer satisfaction.
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Luann
3 months ago
Yes, it's important for customers to feel like their complaints are being handled fairly.
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Lorrie
3 months ago
I agree, procedural fairness is more about the process than the actual outcome.
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Pamella
4 months ago
I believe procedural fairness is crucial for customer satisfaction. It can impact how customers view the company overall.
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Glen
4 months ago
I agree with Rickie. It's important for customers to feel that the process is fair when resolving complaints.
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Rolland
4 months ago
B) the perceived fairness of the process used to resolve complaints. Seems like the most accurate answer to me.
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Layla
3 months ago
Craig: That's true, it can make a big difference in how customers perceive the service they receive.
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Jose
3 months ago
Definitely, procedural fairness can impact a customer's overall satisfaction with a company.
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Craig
3 months ago
I think so too, it's important for customers to feel like the process to resolve complaints is fair.
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Ming
4 months ago
I agree, option B does seem like the most accurate answer.
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Rickie
4 months ago
I think procedural fairness refers to the perceived fairness of the process used to resolve complaints.
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