Hah, this question is a real head-scratcher! I'm going to go with C) Qualitative fairness, just to mix things up a bit. You know, keep the exam graders on their toes!
Hmm, this is a tough one. I'm torn between A) Distributive fairness and D) Extent of responsiveness. I guess it depends on how the customer defines 'benefits' and 'costs'.
I'm going with B) Procedural fairness. The question is asking about the customer's perception, and that's more about the fairness of the process, not the outcome.
I think the answer is A) Distributive fairness. It seems to be about the customer's perception of the benefits and costs, which is what distributive fairness is all about.
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