AHIP Exam AHM-540 Topic 3 Question 107 Discussion

Actual exam question for AHIP's AHM-540 exam

Question #: 107
Topic #: 3

Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC) located at a military installation. Ms. Wilson serves as a primary point of contact between enrollees and the TRICARE system and answers enrollees' questions about plan options, eligibility, provider selection, and claims. This information indicates that Ms. Wilson serves as a

Alead agent

Bbeneficiary services representative

Chealth plan support contractor

Dprimary care manager (PCM)

Show Suggested Answer

Suggested Answer: B

by Anisha at Feb 06, 2025, 05:13 PM

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Hobert

24 days ago

Hmm, B for sure. Although I do wonder if Ms. Wilson moonlights as a stand-up comedian on the side. Some of those TRICARE questions must be real knee-slappers!

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Marva

26 days ago

I'm going with B as well. I mean, who else would be responsible for all that stuff other than a beneficiary services rep? Seems pretty straightforward to me.

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Kris

4 days ago

Yeah, it definitely sounds like the role of a beneficiary services representative. They are the ones who provide support and assistance to enrollees.

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Denise

10 days ago

I agree, B makes the most sense. They are the ones who handle all the questions and concerns from enrollees.

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Glen

1 months ago

Definitely B. She's answering questions about plan options, eligibility, providers, and claims - that's exactly what a beneficiary services representative does.

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Lyla

19 days ago

A) lead agent

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Yvonne

1 months ago

I'm not sure, but I think it could also be A) lead agent because she is the main person handling enrollees' questions.

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Douglass

1 months ago

I agree with Timothy. Ms. Wilson is the primary point of contact for enrollees, so she must be a beneficiary services representative.

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Timothy

1 months ago

I think the answer is B) beneficiary services representative.

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Demetra

2 months ago

I think the answer is B. Ms. Wilson is acting as a beneficiary services representative, which is the primary point of contact between enrollees and the TRICARE system.

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Mi

1 months ago

Yes, you are correct. Ms. Wilson's role as a beneficiary services representative involves answering enrollees' questions about plan options, eligibility, provider selection, and claims.

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Ellen

1 months ago

I think the answer is B. Ms. Wilson is acting as a beneficiary services representative, which is the primary point of contact between enrollees and the TRICARE system.

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