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AHIP Exam AHM-540 Topic 1 Question 85 Discussion

Actual exam question for AHIP's AHM-540 exam
Question #: 85
Topic #: 1
[All AHM-540 Questions]

Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC) located at a military installation. Ms. Wilson serves as a primary point of contact between enrollees and the TRICARE system and answers enrollees' questions about plan options, eligibility, provider selection, and claims. This information indicates that Ms. Wilson serves as a

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Suggested Answer: B

by Ashlyn at Apr 23, 2024, 01:34 PM

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Audrie
7 months ago
I see your point, but I still think option D) primary care manager could be a valid answer too.
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Kimberlie
7 months ago
I would go with option B as well, because beneficiary services representative makes the most sense.
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Linwood
7 months ago
I think option A) lead agent could also be correct, as Ms. Wilson is a primary point of contact.
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Truman
7 months ago
I'm not sure, but option C) health plan support contractor also seems like a possibility.
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Gracia
8 months ago
I agree with option B, Ms. Wilson's role sounds more like a beneficiary services representative.
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Rusty
8 months ago
I think the answer is B) beneficiary services representative.
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Helaine
8 months ago
Yes, that's right. She assists with eligibility, provider selection, and answering questions about TRICARE.
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Timothy
8 months ago
Oh, I see. So, she helps with plan options and claims?
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Helaine
8 months ago
No, she is not a lead agent. She is a beneficiary services representative.
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Timothy
8 months ago
Is Serena Wilson a lead agent?
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