Adobe Exam AD0-E712 Topic 8 Question 16 Discussion

Actual exam question for Adobe's AD0-E712 exam

Question #: 16
Topic #: 8

An admin wants to login as a customer that is placing an order, to be able to assist them. Which two conditions must be met? (Choose two.)

AEnsure the feature is enabled in the Stores > Configuration section

BEnsure that 'Can Log In As Customer' is set to Yes on the edit page of the account that will use the feature.

CEnsure the feature is enabled for the customer on whose behalf admin will log in

DEnsure that the customer clicks Allow Remote Assistance in a browser modal that appears after the admin sends a login request.

Show Suggested Answer

Suggested Answer: A, B

by Tiera at Feb 13, 2024, 10:50 AM

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8 months ago

Yes, I believe the fourth condition is crucial as well. The customer must click Allow Remote Assistance after the admin sends a login request.

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8 months ago

I think the third condition is also important, to enable the feature for the specific customer.

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9 months ago

I agree with that. The second condition should be to make sure 'Can Log In As Customer' is set to Yes on the customer's account.

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9 months ago

I think the first condition is to ensure the feature is enabled in the Stores > Configuration section.

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