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Adobe Exam AD0-E327 Topic 2 Question 40 Discussion
Topic #: 2
A business practitioner wants to create a cross delivery workflow in a campaign so that customers who are subscribed to a newsletter would receive a promo in an email, then in an SMS.
What should the business practitioner do to ensure that this workflow is cross delivery?
To create a cross-delivery workflow where an email is followed by an SMS, it's important that the workflow can pass the target recipients from the email delivery to the SMS delivery. Checking the 'Generate an outbound transition' option in the workflow execution settings of the email delivery creates an output population that can be used as the input for the subsequent SMS delivery activity. This ensures that the recipients who received the email are then considered for the SMS, maintaining the flow of communication across the different delivery channels. Reference: This process aligns with cross-channel campaign management, where the flow of the recipient data from one delivery channel to another is managed within a campaign workflow.
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